Privacy policy

1. Introduction
Lacidax ("Lacidax", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, submit an application, become a member, or otherwise interact with Lacidax.

By using Lacidax, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect
We may collect the following information:

Personal Information
- Full name
- Email address
- Contact details voluntarily provided by you
- Application responses
- Membership information
- Communication history with Lacidax

Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Referral sources

Payment Information
Payments may be processed through third-party payment providers.
Lacidax does not store full payment card information.
Payment information is handled directly by the applicable payment processor.

3. How We Use Your Information
We may use your information to:
- Review membership applications
- Provide access to Lacidax services
- Manage subscriptions and memberships
- Communicate with members
- Respond to enquiries and support requests
- Improve our services and user experience
- Maintain platform security
- Prevent fraud, abuse, and unauthorised access
- Comply with legal obligations

4. Membership Applications
Information submitted through the Lacidax application process is used solely for evaluating eligibility, determining suitability, and managing membership access.

Submission of an application does not guarantee approval or access.

5. Marketing Communications
Lacidax may send updates relating to:
- Membership status
- Service announcements
- Educational content
- Platform updates
- Marketing communications

You may unsubscribe from marketing communications at any time using the unsubscribe link included within communications or by contacting us directly.

Operational and account-related communications may still be sent where necessary.

6. Cookies and Analytics
Lacidax may use cookies, analytics tools, and similar technologies to:
- Improve website functionality
- Analyse website performance
- Understand visitor behaviour
- Improve user experience
- Support marketing efforts

You may disable cookies through your browser settings, although some website functionality may be affected.

7. Third-Party Services
Lacidax may utilise third-party providers to operate and improve its services.
These providers may include:
- Payment processors
- Website hosting providers
- Analytics platforms
- Scheduling platforms
- Data Sharing services
- Marketing and advertising platforms

These providers may process information only as required to perform their services.

8. Data Sharin
Lacidax does not sell, rent, or trade personal information.
Information may only be shared:
- With trusted service providers necessary to operate the platform
- Where required by law
- To protect the rights, security, or property of Lacidax
- To investigate suspected fraud, abuse, or unlawful activity

9. Data Retention
Personal information will be retained only for as long as reasonably necessary to:
- Operate the platform
- Fulfil legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records

Information that is no longer required may be deleted or anonymised.

10. Data Security
Lacidax takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users acknowledge that they provide information at their own risk.

11. Your Rights
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Withdrawal of consent where applicable

Requests may be submitted using the contact details provided below.

12. International Users
By using Lacidax, you acknowledge that information may be stored, processed, or transferred across jurisdictions where service providers operate.

Lacidax will take reasonable steps to ensure personal information remains appropriately protected.

13. Third-Party Links
The Lacidax website or community may contain links to third-party websites, services, or platforms.

Lacidax is not responsible for the privacy practices, content, or policies of any third-party service

Users should review the privacy policies of those providers separately.

14. Updates to This Policy
Lacidax may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised effective date.

Continued use of Lacidax following publication of updates constitutes acceptance of the revised Privacy Policy.

15. Contact
For privacy-related enquiries, requests, or concerns, please contact:

Lacidax Support  
[support@lacidax.com]

By using Lacidax, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

LACIDAX LIMITED
Business Registration Number: 80623898
UNIT 1603, 16/F THE L. PLAZA
367-375 QUEEN’S RD CENTRAL
SHEUNG WAN
HONG KONG